28 Jul, 2021 | Call centers
Gestionar, optimizar y medir el rendimiento de un call center no es algo sencillo. Existen varios métodos para intentar mejorar los flujos de trabajo y que estos afecten a todos los trabajadores para bien. Hoy hablamos de Kanban, uno de los más innovadores métodos...
23 Dic, 2020 | Bases de datos, Innovación
Tener un buen servicio de atención al cliente es algo muy importante en la época que vivimos. Si tienes un contact center es muy probable que siempre estés buscando formas de mejorar la productividad general del servicio. No es tarea fácil hacerlo, pero con las claves...| Cookie | Duración | Descripción |
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